Refund Claim Requirements

  • Please include the shipping label or receipt, proof of purchase, documentation of any defective items, and screenshots of previous email correspondence.

Refund Processing Time

  • The processing time for the refund can extend up to 2 business days from the moment we receive the returned item.
  • The refund will encompass the full amount, including the original shipping fee.
  • Please consult your bank and credit card company regarding any potential delays.
  • If your refund is not received within 10 to 15 days, please get in touch with us at [jet_engine component=”option” page=”content-website” field=”email”].

IMPORTANT NOTES:

  • Our policy remains effective for a duration of 30 days starting from the date of delivery.
  • Within this 30-day period, items can be returned or exchanged without incurring additional fees, except for the cost of return shipping.
  • Please note that we cannot assume responsibility for packages that are damaged or lost during the return shipping process.
  • Any refund or return requests that do not meet the qualifying criteria or result in lost items during the procedure are not within our responsibility.
  • Prior to taking any action, kindly ensure to always reach out to our Support Team for guidance.